About Us

Laurimar Medical works in conjunction with Mernda Village Medical. Our Week-end roster is shared between the GPs from both practices.


New Patients
Download our Adult New Patients Form or Child New Patients Form to fill and bring with you for your first visit.

Practice Information
Download our Practice Information document by clicking here.

What we offer
We hope your first visit to our practice will lead to a relationship of many years where you develop a strong bond with your GP and the nursing and receptionist staff who care for you and your family.

Our practice serves the local community, keeping you healthy by appropriate medical treatment when needed and sharing advice on how to maintain good health and prevent illness whenever possible.

As a teaching practice we often host registrars and students, they’re fully supported by our experienced staff and are always full of enthusiasm and eagerness to excel at general practice.

Appointments
Please phone 9216 2400 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time, for example when consulting for multiple problems or completing forms. Please let us know this when you book the appointment.

Payment Information.
All accounts must be settled immediately.

Workcover/TAC: The practice will charge the recommended fees, and you can use your invoice to reclaim the funds from the relevant authority.

Procedures
Other charges may apply e.g. all procedures are charged privately. If you have had a procedure elsewhere, and choose to have follow up at Laurimar Medical, aftercare charges may apply. Please ask reception for more details.

Travel Health
Travel health consultations when travel is intended for business or work purposes, incur private fees, even for pensioners and children. Please inform the reception before or at the time of appointment whether your consultation is for purposes of travel health.

Documents and Forms
Completing of documents and forms may incur extra charges depending on the service provided.

Parking
Ample parking is available. There is easy wheelchair access and no steps or stairs. Wheelchairs are available at reception.

Home Visits
During weekdays we do home visits for REGISTERED patients in the local area if absolutely necessary. These situations should not be confused with emergency situations in which you may need to call an ambulance to attend a hospital.

Where possible we ask that you ring before 10.00 a.m. to arrange home visits. Sometimes demand for this service will exceed our ability to respond and you may be asked whether you would like a locum visit arranged. A private fee is charged for all visits, please telephone to ascertain our current fee.

Patient Survey
From time to time, this practice invites patients to complete a questionnaire on their views of the practice and suggested improvements.
These surveys are completely confidential and help us to maintain a high standard of service.

Results
Patients will be asked to phone the practice 3 working days following the tests, between the hours of 2.00pm and 5.00 pm.

In the interests of best practice and privacy, and unless otherwise advised, you should book an appointment one week after any investigations/tests have been performed. It is your responsibility to book this follow up appointment to get your results.

Reminder/Recall Systems
Our practice is committed to preventative care. We will automatically include you on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist know.

Privacy
Your privacy is an absolute priority. We take great care of private information about you that is held in our records, and we comply with both the Health Records Act 2001 (Vic) and the Privacy Act 1998. For our full Privacy Policy please click here.

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the 10 national Privacy Principles available at www.privacy.gov.au/health/index.html

Your rights, feedback and complaints
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. Should you need to make contact, our practice leader on sites email address www.laurimarmedical.com.au

If you feel there is a need to take your concern further, you may prefer to contact the Victorian Government Centre for handling healthcare complaints, see details below.

Health Services Commissioner
Level 30, 570 Bourke Street,
Melbourne   3000
Telephone: (03) 8601 5200
Fax: (03) 8601 5219
Email: hsc@dhs.vic.gov.au
Web: www.health.vic.gov.au/hsc/index.html

Fees
Please Note: New fees effective from 1st of July 2019

Standard Consultation
Weekday (8am-5.50pm) / Saturday (8am-12.50pm): Fee – $68.00 | Rebate – $37.05 | Out of pocket $30.95
Saturday (before 8am and after 12.50pm) / Sunday: Fee – $78.00 | Rebate – $49.00 | Out of pocket $29.00
Private Fees apply at all other times and all procedures incur an out-of-pocket cost.

Long Consultation
Weekday (8am-5.45pm) / Saturday (8am-1pm): Fee – $105.00 | Rebate – $71.70 | Out of pocket $33.30
Saturday (before 8am and after 1pm) / Sunday: Fee – $115.00 | Rebate – $83.95 | Out of pocket $31.05
Private Fees apply at all other times and all procedures incur an out-of-pocket cost.
Children under 16. Veteran Affairs. Healthcare Card. Pension Card. (Must be current)
Bulk Billed between 8:00am and 6.00pm weekdays only.

Surgery Hours
Monday: 8:00am – 7:00pm
Tuesday: 8:00am – 7:00pm
Wednesday: 8:00am – 7:00pm
Thursday: 8:00am – 7:00pm
Friday: 8:00am – 7:00pm
Saturday: 8:00am – 2:00pm
Sunday: 8:00am – 2:00pm

After Hours
We have contracted Doctor Doctor locum service to provide our out of hours care for our registered patients with no charge. You can contact Doctor/Doctor by telephone when we are closed on (03) 8341 1714

Communication
In line with our privacy policy, our practice will only engage in communicate via telephone, SMS message, in person and fax.

Please note as  we are  not able to guarantee the security of emails, sent or received ,we will not be able to engage in email communications other than general information.

 

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